What Does an Executive Coach Do?

What Does an Executive Coach Do?

In our post-pandemic world, how are companies training their future leaders?

It's a critical question as companies struggle with continuing labor shortages, inflationary cost increases, shifting consumer demand and long term climate change.  Too often today, managers are elevated to increasing levels of responsibility without a plan for their development.  On the job training (OJT) is the default plan to gain leadership skills.  Unfortunately, newly promoted leaders stumble along, unclear on how to engage and motivate their direct reports.  Meanwhile, employees impatient with poor leadership exit for greener pastures. 

Great leadership is no longer a "nice to have" competency, it's a "need to have" competency.

Cost Cutting is not the Answer to Your Growth Problem

It was the first of March and the start of a new fiscal year.  Historically, it was a time to celebrate.  I stood behind the Home Fries station in the company dining area, serving employees a “New Year’s” breakfast and thanking them for their contribution.  As a member of the leadership team, I was participating in an annual ritual designed to signal our appreciation for our employees’ hard work.  Despite our efforts at putting on a brave face, our leadership team wasn’t exactly glowing with radiance and hope.  We looked more like an exhausted group of mountain climbers who had miraculously found their way back to base camp after a terrible storm at the summit.

When in Doubt, Share the Bad News

Company reorganizations are never pleasant.  The managers who need to communicate with affected employees feel anxious about the pending communication. Rumor mills within the company start churning as employee’s whisper about who will be terminated and when the day of reckoning will occur.  In my experience, there is usually a sense of dread hidden just under the surface of daily activity across the organization.

Top Ten Business Books

I recently met with a group of undergraduate students from the Peter Paul Business School at the University of New Hampshire and one student asked me for a list of my favorite business books.  I’ve read a lot of business books in my life but never put together a list of my top ten.  I thought it would be interesting to narrow down my list of favorites.  In no particular order of priority, here are my top ten:

Success Favors The Well Prepared

Depending on your level in the organization, presenting to the Board of Directors can be an anxiety-inducing event.  In my various roles as President and Chief Marketing Officer, I had presented to our Board numerous times.  However, my direct reports had not previously experienced this unique opportunity.  When our Board eventually decided to come to our west coast office for a business update, it was finally time for the senior marketing team to get their shot.

Failure is Your Only Option

“Unfortunately, we will miss our financial targets this year." These words are among the most difficult words any executive will utter during his or her tenure.  No executive wants to face the CEO or Board and admit missing the plan.  I used to have a coffee mug on my desk with the famous quote from Apollo 13 Mission Control, “Failure is not an option” as a reminder to myself and anyone dropping by my office that missing plan was unacceptable.

The Reality Translator for Leaders

Every leader knows how important it is to seek feedback regularly from employees about underlying issues or problems.  Without feedback, you won’t be able to help clear obstacles that allow your teams to succeed.  However, not every leader knows that you need a reality translator during feedback sessions.  While every organization has certain individuals willing to be candid, it is not the norm.  The norm is to make you, the leader, feel good.

Driving in the Rain Requires Calm Confidence

My youngest son had his test for his driver's license yesterday.  I was fortunately able to take him to the DMV for his exam.  As we headed over, he started worrying slightly because it uncharacteristically started raining here in California and he had never driven in the rain.   He asked me what he should do differently and I mentioned some of the basics - insuring windshield wipers are at the right cadence, lights are on, defroster on to eliminate any humidity build-up, allowing some extra distance in braking, etc...